Política de reembolso

Returns

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Various types of goods are exempt from being returned for hygiene.

 Additional non-returnable items:

- Gift cards

- Downloadable software products

- Some health and personal care items

 To complete your return, we require a receipt or proof of purchase.

 There are certain situations where only partial refunds are granted (if applicable)

- Any item that is not in its original condition, is damaged or missing parts for reasons that are not due to our error

- Any item returned more than 30 days after delivery.

 Refunds (if applicable)

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method, within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially released.

Then contact your bank. There is often some processing time before a refund is issued.

If you have done all of this and have not yet received your refund, please contact us at arobabeautyoutlet@gmail.com.

Sale items (if applicable)

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at arobabeautyoutlet@gmail.com and send your item to: Hc 01 Box 6083 Sabana Hoyos, PR 00688.

Shipping

To return your product, you should mail your product to: Hc 01 Box 6083 Sabana Hoyos Puerto Rico 00688.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.